Establishing a Web Governance model can be daunting and fraught with internal politics and maneuvering. Once a major Website project is in operational or “steady state” mode, a governance model for content management should also be part of your overall Web strategy and governance planning.
For the operational side of Web governance, the following three models are compared [...]

Why we can, and should, preserve content on the Internet
An ocean is never the same body of water because it’s always moving changing, evaporating and being replenished by new rainwater and runoff. Likewise, Internet content is an ocean of information that with content that is evaporating almost as quickly as new content flows into it.
We’ve [...]

When developing content, all design elements must be considered: editorial, interactive, visual and accessible. This chart graphically illustrates and elaborates on each of four elements:

Normally I advise Web Managers not to create new sites with new domain names just because they think it’s the only way to promote new content. You have to be able to rely on your homepage to feature new content, and if your homepage doesn’t change enough, your users may become afflicted with the “Watching [...]

In determining site navigation options for Web sites, many Web administrators/developers are satisfied to offer several navigation options to people (e.g. site search + menus + static links) as well as redundant navigation methods (allowing users to choose several ways to arrive at the same content).
However, most people use more than one navigation choice during [...]

Web analytics practices for intranets are fundamentally different than those applied to Internet sites. Internet analytics ask: Who is using the site? What days of the week and what hours of the day receive the most traffic? What browsers are people using when they visit the site? Why are people visiting the site? With intranets, [...]

Most Web sites would receive a failing grade when it comes to providing transparent, comprehensive and responsive “contact” content.
When Web customers click on a link, that’s an interaction, but when they submit a contact request, that’s a transaction of information – they’re send you their personal “content” and expecting the site to respond accordingly. They’re [...]

Not all sites follow best practices to the letter, but as a usability guy here are some of the peccadillos or minor annoyances I always encounter on the Web: 
Down with the Times New Roman empire! 
Who the hell uses Time New Roman anymore? Not for Web sites, anyway. Ol’ TNR serif may be popular with the digitally [...]

Many Corporate Web sites are developed before the owning organization has signed off on a Corporate Web Strategy, which should act as the governing document for all Internet-driven initiatives.
If Web development isn’t driven by an alignment of sustainable technology, user-driven content and business-driven goals, the corporate Web presence will either fail to meet your business [...]

Most Web sites receive a failing grade when it comes to providing transparent, comprehensive and responsive “contact” content.  
When Web customers click on a link, that’s an interaction, but when they submit a contact request, that’s a transaction of information – they’re send you their personal “content” and expecting the site to respond accordingly. They’re sharing [...]