With apologies to Jakob Nielsen’s Top Ten, here are the Top 10 Mistakes in Web Design, from someone who has worked as a Web Manager and Web Strategist for many years: 1. The Web Strategy doesn’t follow the Business Strategy. Whether you’re designing for a Fortune 1000 corporation, a SOHO business, a government agency or [...]
01.17.2008
Categories: accessibility + ud, content, content management, contentology, convergent media, info management, information design, information science, information technology, interaction design, multimedia, new media, rich media, static media | Comments Off
A Manifesto of Contentology, vs 1.1 What does “Contentology” mean? In this Manifesto, Contentology is a coined word that, in its strictest etymology, could mean “the science of content” or “the study of content”. The word “Contentology” is supposed to make people stop and think for a moment, and if it sounds absurd, [...]
06.14.2007
Categories: content, contentology, digital practices, information design, interaction design, navigation design, reference, task flow, usability, user-centred design, web design, web managers, web strategy | Comments Off
In determining site navigation options for Web sites, many Web administrators/developers are satisfied to offer several navigation options to people (e.g. site search + menus + static links) as well as redundant navigation methods (allowing users to choose several ways to arrive at the same content). However, most people use more than one navigation choice [...]
01.30.2007
Categories: content, content management, contentology, information design, interaction design, navigation design, usability, user-centred design, web design, web strategy | Comments Off
In January, 2004, I was asked to speak at IQPC’s Content Week conference in Las Vegas, Nevada. The following column is based on my presentation from that event. You take your car into the shop every couple of years to get its front end aligned every couple of years, so why not do the same [...]
11.14.2006
Categories: accessibility + ud, best practices, customer experience, eBusiness, eCommerce, eMarketing, information design, interaction design, usability, web management, web managers, web strategy | Comments Off
Most Web sites receive a failing grade when it comes to providing transparent, comprehensive and responsive “contact” content. When Web customers click on a link, that’s an interaction, but when they submit a contact request, that’s a transaction of information – they’re send you their personal “content” and expecting the site to respond accordingly. They’re [...]