With apologies to Jakob Nielsen’s Top Ten, here are the Top 10 Mistakes in Web Design, from someone who has worked as a Web Manager and Web Strategist for many years: 1. The Web Strategy doesn’t follow the Business Strategy. Whether you’re designing for a Fortune 1000 corporation, a SOHO business, a government agency or [...]
10.04.2007
Categories: best practices, content, customer experience, digital practices, information design, usability, user-centred design, web strategy | Comments Off
(click on thumbnail image above to view full size diagram)
07.03.2007
Categories: customer experience, digital practices, domain names, eBusiness, eCommerce, eMarketing, web managers, web strategy | Comments Off
Normally I advise Web Managers not to create new sites with new domain names just because they think it’s the only way to promote new content. You have to be able to rely on your homepage to feature new content, and if your homepage doesn’t change enough, your users may become afflicted with the “Watching [...]
06.01.2007
Categories: content, customer experience, digital practices, eBusiness, eCommerce, usability, web managers, web strategy | Comments Off
Most Web sites would receive a failing grade when it comes to providing transparent, comprehensive and responsive “contact” content. When Web customers click on a link, that’s an interaction, but when they submit a contact request, that’s a transaction of information – they’re send you their personal “content” and expecting the site to respond accordingly. [...]
11.14.2006
Categories: accessibility + ud, best practices, customer experience, eBusiness, eCommerce, eMarketing, information design, interaction design, usability, web management, web managers, web strategy | Comments Off
Most Web sites receive a failing grade when it comes to providing transparent, comprehensive and responsive “contact” content. When Web customers click on a link, that’s an interaction, but when they submit a contact request, that’s a transaction of information – they’re send you their personal “content” and expecting the site to respond accordingly. They’re [...]