Usability Design » branding

How to win at the name game

Garth A. Buchholz — Mon, 23 Feb 2009 23:44:33 +0000

Here are 5 quick tips on naming your business, from the experts at BrandNewPerfect.Name:

1. We want the perfect domain name.

In the beginning, everyone pined over what seemed to be the perfect domain names – the obvious ones like realestate.com, entertainment.com and internet.com (how would you like to own the ‘internet’?). Then some creative upstarts such as Amazon.com came along and proved what everyone in the advertising world knew already…it’s not what your name is, but who knows your name. So if your brand came first before the Internet you’ll want to maintain that as your domain name (e.g. Metro-Goldwyn Mayer is MGM.com), but if you’re a new company, why now develop your brand with an original name, the way Twitter.com and Zoosk.com did (visit http://www.go2web20.net/ to see the names of new Web 2.0 companies). Coining a new name often makes it a lot easier to get the dot com you want, too.

2. Hey, that’s our name!

In many cases the “perfect name” for your company is already being used by another business, or else they’re using a similar sounding name. Before you even try to register a new business name or domain name, do a thorough search of the Internet, which can help you determine whether there are similar names being used anywhere on the planet. Check different spellings of the name, too. And even if they are being used, that doesn’t mean you won’t be able to use your version. Find out if the name is trademarked. Are they in the same business as you? If not, it may not be a problem for you to call your business Purple Rose Florists if the only other similar company is Purple Rose Tattoos. You can also do a variation in the spelling of the name, or include other words in the name to distinguish it or make it more specific to your business, e.g. Great West Technology can be turned into Gr8 West Tech, or Halcyon Communications can be turned into Halcyon Wordsmiths International. Avoid trademark issues by consulting a lawyer so they can do a search for you in your own country and other countries as well, where the laws may be different.

3. We wish this weren’t our name!

Sometimes your current name and brand is a liability when it sounds too similar to something with negative connotations. Imagine if you ran a store in New York City called Twin Towers Photography? In a real life case, Greenleaf Marketing in Springfield, Missouri, decided to rebrand itself as Red Crow Marketing because their original name sounded too similar to Greenleaf Companies, a real estate company being investigated by state agencies. In those kinds of situations, it makes sense to go through the effort, expense and even risk of rebranding under a new name.

4. We need something that sounds edgy, contemporary.

Rebranding yourself with an edgy, Webby-sounding name doesn’t usually work unless you completely re-style your entire company, and even then it might just seem blatantly superficial and disingenuous to customers and business partners. If you’re a drycleaning company and you re-brand yourself as “e-Clean”, you’d better find a way that people can order drycleaning pickups online or some other Web-related services, otherwise you’ll risk sounding foolish. On the other hand, it doesn’t hurt to style yourself after what you want to be and where you want to be rather than where you are now. Should a name say something about what your business does? Not always. It helps if the name is intuitive to people so they can tell what you do, but once you build a brand you don’t need any further descriptors. For example, does the Coca-Cola Company need to be called Coca-Cola Carbonated Beverages? Instead of simply describing your company by what it is, e.g. American Glassworks, try creating a name that describes its qualities, what it does for the customer or client, or what kind of impact it will have. As a name, Yahoo! didn’t literally describe what the company was offering, but it did describe the exciting experience of finding new sites on the Internet.

5. We want to see our name up in lights.

Not every name will have a symbolic or visual quality, but that’s an important consideration because when it comes time to develop your brand expression – e.g. your corporate colors and logo – how would you like your graphic designer to depict your company. And is that going to be the right image for your company? The name Lion Security lends itself to an instant visual, and it suits that kind of company because it portrays power and strength, but would the same visual suit a retail story selling baby clothes? Perhaps, if it were visualized as a cartoon lion sitting beside a lamb. The point is that the way your name will be visualized is also important in the selection process, not simply the originality or availability of the name. Let’s not forget that a product or service can have its own unique name and sub-brand, too. Rather than just calling your new product “Digital Widgets,” to use a hypothetical example, find out whether your marketing experts or consultants suggest creating a sub-brand with a distinctive name (e.g. Widgetmania) that can be promoted both together and separately from your corporate brand. There are pro’s and con’s to sub-branding…but that’s another topic for another post.

Disclaimer: This article is offered for informational purposes as a free public service and should not be construed as legal advice. Consult your lawyer on all legal issues relating to domain names and trademarks.

10 quick tips to help you find unique domain names

Garth A. Buchholz — Tue, 16 Dec 2008 23:43:11 +0000

Here are 10 general tips on domain names for organizations to consider when shopping for a good domain name to register. Keep in mind these are rules of thumb, and there are often some exceptions to these, but if you research your domain names well before you register them or use them, you’ll spare yourself unnecessary time, money and aggravation.

1. NAME LENGTH

Remembers the basics – some usability studies have found that more than 16 characters is too long for a domain name. But it depends on how you’re going to use it, too. If your intended users are likely to search for it using a long word or combination of words rather than typing out the URL, then a long domain might be the best thing in some cases.

2. TOP LEVEL DOMAINS

Consider most TLDs (top level domains) including .net, .biz, .name, and country domains, but .com is still the best. Dot org domains are for non-profit organizations, and even though this isn’t a requirement in order to register at dot org, people will assume your site is a non-profit if you use that TLD. Many country-specific domains require that you are a resident of that country in order to register a domain with that TLD, e.g. Canada’s .ca

3. TRADEMARKS

Be careful that your domain name doesn’t sound too similar to that of another company on the Web, ESPECIALLY if their name and domain name is trademarked, and ESPECIALLY if you’re in the same line of business as them. Do a few Google searches using the proposed domain name and some variations on it to see who else is using them, if anyone.

4. BRAND NAMES

Your domain name doesn’t necessarily have to be the same as your organization’s name, but it can get confusing for people if it isn’t. If the name of your organization or brand appears to be unavailable in its most obvious format, e.g. “TheNameofMyCompany.com”, look at the possibility of using other TLDs (see #2). Another possibility is to name a domain based on what the company is trying to achieve online. For example, if your name is ABC Plumbing and abcplumbing.com is already taken, try registering a domain name such as “abconline.com” or even the more spunky “virtualplumber.com.”

5. DOMAIN NAME VARIATIONS

If you own other domain names that aren’t linked to a site, and you’d like people searching for those names to hit your site, then you can always redirect them to your main Website. One caution: be careful of this, because sometimes search engines will index your site under one of the other domain names not the main domain name the site is hosted on.

6. DOMAIN NAME BLOOPERS

Before you decide on a domain and register it, consider that it may not read the way you want it to when it’s read as one word, all lowercase. The Web has many funny examples of this, e.g. the travel site ChooseSpain.com” can be read as “ChoosesPain.com”

7. HYPHENATION

Many hyphenated versions of names may be available, but that doesn’t mean they’re desirable or even legal. You won’t get away with trying to register mic-rosoft.com, for example. Also, people will become confused about whether the domain name requires a hyphen or not, and if they type it in without the hyphen, they may end up on the wrong site.

8. SEARCH ENGINES

Something else to consider. In many ways, domain names don’t matter because most people are now using Google to find sites rather than typing in a URL or finding it in their Favorites/Bookmarks.

9. DESCRIPTIVE NAMES

On the other hand, sometimes it helps your search engine ranking to have a descriptive domain name as search engines will index it accordingly, e.g. “DeliciousDonuts.com.” There can be several search engine optimization considerations when researching domain names.

10. NEW WORDS AND SPELLING

Finally, you can always coin a new domain name by using a different spelling for a commonly known word or words, or by combining commonly known words, but remember that people may forget the unique spelling or the coined term if it’s not intuitive enough, or not marketed well enough.

As a brief footnote, don’t ever forget to renew a domain name if it’s important to you, or you may never be able to reclaim it again except at a high cost. While there is nothing wrong with reserving names (as long as you’re not reserving a name that was trademarked at the time you registered the domain), many Internet “cybersquatters” buy up domains to resell rather than to use for themselves.

They may contact you to offer to sell a domain name of interest, or you may even contact them if the site appears to be for sale. Let’s just say these domain names are offered at vastly inflated prices, and if you negotiate, they will usually drop their price but rarely to its true market value.

Disclaimer: This article is offered for informational purposes as a free public service and should not be construed as legal advice. Consult your lawyer on all legal issues relating to domain names and trademarks.